Customer Service Guide for Authors: Your Readers Are Your Customers
Debi Stanton has been in the customer service field for most of her career, well actually all of her career. Everyone has a customer at some point in their life and everyone is a customer at some point in their life. As an author herself, it took Debi a while to realize that her readers are her customers. Writing is fun, but if you want any chance at being successful, you must realize that it is a business. Every business has customers. So, as an author, who is your customer? Your readers are your customers. They are your main source of income as a writer. Work on your time management skills. Be sure you allow enough time to write, enough time to market and enough time to make your readers feel valued. But make your readers your priority. Your readers are the reason you are still in the business of writing. Your job is to keep them happy. Without your reader, you have no one to write for.